Privacy Policy

1. Information we collect

We collect information you provide directly as well as technical data that helps us operate and secure RatedNails.

• Account and profile data such as name, email address, phone number, preferred language, and password (hashed).
• Salon information including business name, address, booking preferences, services, pricing, and staff availability.
• Content you submit such as reviews, photos, messages sent through support, and responses to surveys or promotions.
• Usage and device data including IP address, browser type, device identifiers, pages viewed, clicks, and referring URLs.
• Payment and billing details processed through our payment partners when you purchase or subscribe to services.

2. How we use your data

We process personal data to provide and improve RatedNails under the following purposes and legal bases:

• Delivering core features: managing bookings, publishing reviews, authenticating users, and operating salon dashboards (contractual necessity).
• Personalising recommendations, search results, and marketing communications (legitimate interests or consent where required).
• Processing payments, invoices, and fraud prevention checks (contractual necessity and legal obligations).
• Providing customer support, training, and troubleshooting (legitimate interests).
• Analyzing usage trends to improve performance, security, and accessibility (legitimate interests).

We do not sell your personal information. Marketing emails are optional and you can opt out at any time.

3. Sharing information

We disclose data only when necessary to run RatedNails, comply with the law, or protect our rights.

• Service providers such as hosting, analytics, cloud storage, communication tools, and payment processors under strict confidentiality obligations.
• Business partners like salons that receive booking details you choose to share or that are required to fulfill a service.
• Legal and safety disclosures when responding to lawful requests, enforcing our Terms, or preventing fraud and security threats.
• Corporate transactions such as a merger or acquisition where data may transfer under equivalent privacy safeguards.

4. Data retention & security

We keep personal information only as long as needed for the purposes above or to meet legal, accounting, or reporting requirements.

• We apply encryption in transit, role-based access controls, monitoring, and periodic reviews of third-party security practices.
• If you request deletion, we remove or anonymize data unless retention is required for legal reasons or to resolve disputes.
• Backups and logs are rotated on defined schedules to limit how long identifiable information is stored.

5. Cookies, analytics, and tracking

We use cookies and similar technologies to remember preferences, keep you signed in, measure engagement, and protect the platform from abuse.

• Essential cookies support authentication, security, and site functionality.
• Analytics tools help us understand feature performance and improve the experience.
• You can adjust cookie settings in your browser, but disabling essential cookies may impact key features.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, export, or object to the processing of your personal data.

• You can update key profile information directly in your account settings.
• To exercise other rights, contact us and we will respond within a reasonable timeframe and in accordance with applicable law.
• EU/UK residents may also request restriction of processing or lodge a complaint with a supervisory authority.

7. International transfers

RatedNails may process information on servers outside your country. When we transfer personal data, we use appropriate safeguards such as standard contractual clauses or comparable protections.

8. Children’s data

RatedNails is intended for users who are at least 16 years old (or the age required in your region). We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy to reflect technical, legal, or business changes. If updates are material, we will provide notice through the platform or by email where appropriate.

10. Contact us

If you have privacy questions or requests, contact privacy@ratednails.com.

Last updated: 18 June 2024