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HELP CENTRE

Get the right guidance faster

Find answers for salon owners and customers, from creating a profile to discovering local nail services.

Support hub

Start with the questions people ask most often about salon listings, pricing, profile updates and local search.

Quick answers

FAQ previews

Browse common starting points for owners and customers before opening a full article or contacting support.

Browse all FAQs

For salon owners

  • What information should I include before asking for a salon listing?
  • Can I edit profile details after my salon is visible?
  • Where can I check the latest pricing information?

For customers

  • How do I find salons by city or service?
  • What should I check before contacting a salon?
  • How can I flag listing details that look incorrect?

Before you contact us

Gather the useful details

Share a salon name, city, listing URL, account email or screenshot so our team can route your question quickly.

For owners

Keep your profile current

Accurate services, photos, contact details and locations help customers decide whether your salon is the right fit.

For customers

Compare before enquiring

Review location, services, photos and available contact options before reaching out to a salon or technician.

Still need help?

Send us a message and we’ll point you in the right direction.

Looking for detailed articles? Visit the Rated Nails resource library for owner and customer guidance.

Browse all help articles
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